Customer Support Specialist

Yochana; Franklin (TN); Híbrido; USD 25.000 - 44.000; Jornada completa

Descripción de la vacante

Yochana IT Solutions Inc. in Franklin, TN is seeking a contract-based bilingual customer support specialist to provide Spanish and English assistance. The role includes handling inbound calls, resolving customer issues, and maintaining continuity of service.

You will document interactions, follow the client's service processes, and coordinate with the wider support team as needed. Prior contact-center experience and strong written communication are valued assets for success in this position.

Formación

• Fluent/bilingual Spanish and English, with strong spoken communication.
• Prior contact-center or customer-service experience.
• Comfortable handling customer calls independently.
• Clear written communication and accurate call/case documentation.

Responsabilidades

• Handle inbound customer calls in both Spanish and English.
• Understand the customer's issue, provide appropriate support, and route/escalate cases where needed.
• Support customer-service interactions requiring Spanish-language coverage.
• Document customer interactions and case information accurately.
• Work within client's customer-service processes and service expectations.
• Coordinate with the wider customer-support team where an issue requires escalation or specialist assistance.

Conocimientos

Bilingual Spanish/English

Customer service experience

Call handling

Written communication

Descripción del empleo

Location: hybrid- Monday and Friday WFH/ Remote and Tuesday through Thursday at Franklin, TN 37067

Job Type: Contract

Role summary

Provide Spanish and English customer support, handling inbound customer interactions and helping maintain continuity

Key responsibilities

• Handle inbound customer calls in both Spanish and English.
• Understand the customer's issue, provide appropriate support, and route/escalate cases where needed.
• Support customer-service interactions requiring Spanish-language coverage.
• Document customer interactions and case information accurately.
• Work within client's customer-service processes and service expectations.
• Coordinate with the wider customer-support team where an issue requires escalation or specialist assistance.

Profile

• Fluent/bilingual Spanish and English, with strong spoken communication.
• Prior contact-center or customer-service experience.
• Comfortable handling customer calls independently.
• Clear written communication and accurate call/case documentation.
• Automotive, OEM/dealer, warranty, roadside or consumer-services experience would be useful, but I would keep this preferred rather than mandatory.