Spanish-Speaking Banking Client Services Specialist

Bank of America; Florida; On-site; USD 42,000 - 54,000; Full time

Job summary

Bank of America is seeking a bilingual customer service specialist in the United States to assist high-revenue clients via email or phone, handling treasury, cash management, card and depository inquiries. You will read, analyze and determine appropriate resolutions to requests.

Responsibilities include resolving issues, deepening internal partner relationships and supporting client questions using bank systems. Strong Spanish skills and banking/QA experience are required.

Qualifications

• 1-2 years Banking/Financial industry experience.
• 1+ years of experience working with customers.
• 1+ years Quality Assurance experience.
• Strong attention to detail.
• Excellent oral and written communication; active listening.
• Ability to function in a fast-paced, self-directed environment.

Responsibilities

• Receive and respond to requests by email or phone; provides resolution.
• Interact with internal partners and clients to deepen relationships and client delight.
• Conduct limited research and respond to client questions and inquiries.
• Utilize bank systems to support client requests.

Skills

Spanish

Portuguese

Banking experience

Customer service

Quality Assurance

Attention to detail

Adaptability

Communication

Active listening

Time management

Critical thinking

Relationship building

Interpersonal skills

Problem solving

Tools

Outlook

Excel

PowerPoint

Word

Copilot

Job description

Bank of America is seeking a bilingual customer service specialist in the United States to assist high-revenue clients via email or phone, handling treasury, cash management, card and depository inquiries. You will read, analyze and determine appropriate resolutions to requests.

Responsibilities include resolving issues, deepening internal partner relationships and supporting client questions using bank systems. Strong Spanish skills and banking/QA experience are required.