Bilingual Client Services Specialist (English/Spanish)

NBMBAA; Phoenix (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Bank of America is seeking a Customer Service specialist for an inbound contact center. The role involves resolving routine client requests via calls, chats, or emails while maintaining accuracy and compliance.

You will read updates, learn quickly, and apply solutions to improve the client experience. Ideal candidates will be fluent in English and Spanish, demonstrate strong problem solving, and handle difficult situations with empathy and professionalism.

Qualifications

• Displays passion, integrity, commitment and drive to deliver positive service.
• Ability to advise solutions and resolve client problems creatively.
• Reliable with good attendance and adherence to schedules.
• Willingness to work weekends/holidays as required.
• Fluency in English and Spanish is required.

Responsibilities

• Resolve routine client requests via calls, chats, or emails in an inbound center.
• Record data accurately and escalate for risk review when needed.
• Read updates and apply learning materials during conversations.
• Ensure compliance with industry regulations and bank procedures.
• Provide seamless service and opportunities to deepen client relationships digitally.

Skills

Attention to Detail

Active Listening

Problem Solving

English & Spanish

Customer Service

Fraud Management

Education

High School Diploma

Job description

Bank of America is seeking a Customer Service specialist for an inbound contact center. The role involves resolving routine client requests via calls, chats, or emails while maintaining accuracy and compliance.

You will read updates, learn quickly, and apply solutions to improve the client experience. Ideal candidates will be fluent in English and Spanish, demonstrate strong problem solving, and handle difficult situations with empathy and professionalism.