Bilingual Customer Support Specialist (English/Spanish)

intelogix; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a full-time customer support role in the United States. You will be the primary phone contact, addressing inquiries, resolving complaints, and guiding customers through solutions with excellent communication and product knowledge.

The role requires bilingual English/Spanish skills, strong typing, and a commitment to outstanding attendance. Training is provided, and there are opportunities for career advancement, with benefits including health insurance and PTO.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to stay engaged on the phone throughout shifts.
• Typing assessment required.
• Schedules vary based on job factors.
• Excellent attendance is essential.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding to solutions.
• Document customer interactions and transactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex cases.
• Aim to exceed customer satisfaction goals and performance metrics.
• Identify opportunities to improve the customer experience and processes.
• Stay updated on products, services, and policies to assist customers.

Skills

Bilingual English/Spanish

Phone support

Typing

Education

High School Diploma

Job description

InteLogix is hiring for a full-time customer support role in the United States. You will be the primary phone contact, addressing inquiries, resolving complaints, and guiding customers through solutions with excellent communication and product knowledge.

The role requires bilingual English/Spanish skills, strong typing, and a commitment to outstanding attendance. Training is provided, and there are opportunities for career advancement, with benefits including health insurance and PTO.