Bilingual Customer Support Specialist (English/Spanish)

intelogix; El Paso (TX); Sur place; USD 14 000 - 19 000; Plein temps

Avantages offerts par ce poste

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time (non-seasonal)

Career Advancement

Résumé du poste

InteLogix in El Paso, TX, is hiring a customer service associate to help customers with SNAP EBT transactions and provide best-in-class support. You will stay informed on products and policies, document interactions, and collaborate with other departments to resolve issues. Fluency in English and Spanish is required; 18+ and HS diploma expected.

Weekend/holiday shifts may be needed. This full-time role offers paid training, health benefits, PTO, employee discounts, and opportunities for career

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to remain engaged on the phone throughout the shift with minimal distractions.
• Computer/tech savvy with the ability to smoothly operate multiple windows/tabs while delivering customer service.
• Superb attendance and reliability.

Responsabilités

• Provide information about SNAP EBT transactions to customers.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers to solutions.
• Maintain a thorough understanding of products, services and policies to assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems.
• Strive to exceed customer satisfaction goals and performance metrics.
• Seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within defined hours with weekend/holiday flexibility.

Connaissances

Bilingual English/Spanish

Phone communication

Customer service

Computer proficiency

Attendance

Formation

High School Diploma or equivalent

Description du poste

InteLogix in El Paso, TX, is hiring a customer service associate to help customers with SNAP EBT transactions and provide best-in-class support. You will stay informed on products and policies, document interactions, and collaborate with other departments to resolve issues. Fluency in English and Spanish is required; 18+ and HS diploma expected.

Weekend/holiday shifts may be needed. This full-time role offers paid training, health benefits, PTO, employee discounts, and opportunities for career