Bilingual Customer Service Representative (Onsite)

intelogix; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a full-time customer support role in the United States. You will be the primary phone contact, addressing inquiries, resolving complaints, and guiding customers through solutions with excellent communication and product knowledge.

The role requires bilingual English/Spanish skills, strong typing, and a commitment to outstanding attendance. Training is provided, and there are opportunities for career advancement, with benefits including health insurance and PTO.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in both English and Spanish.
• Ability to stay engaged on the phone throughout shifts.
• Typing assessment required.
• Schedules vary based on job factors.
• Excellent attendance is essential.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and guiding to solutions.
• Document customer interactions and transactions across tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex cases.
• Aim to exceed customer satisfaction goals and performance metrics.
• Identify opportunities to improve the customer experience and processes.
• Stay updated on products, services, and policies to assist customers.

Skills

Bilingual English/Spanish

Phone support

Typing

Education

High School Diploma

Job description

Pay rate : $16/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Fluency in both the English and Spanish language
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions and constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Schedules vary based on job related factors
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and completion of background check.