Bilingual Customer Care Rep - EN/ES, Health Plans

CVS Health; Massachusetts; On-site; USD 23,000 - 47,000; Full time

Job summary

CVS Health is seeking a Bilingual Customer Service Representative to support customers in English and Spanish. You will resolve routine and complex inquiries, educate customers on plans and resources, and document interactions in multiple systems.

Based in the Eastern or Central Time Zone, you’ll coordinate with broker services teams on contracts, appointments, and producer information to ensure a positive customer experience.

Qualifications

• Bilingual proficiency in English and Spanish.
• Must be located in either Eastern or Central Time Zone.
• Strong verbal and written communication with a customer-focused approach.
• Strong research, problem-solving, and analytical skills.
• Ability to navigate multiple systems, applications, and resources.
• Strong attention to detail when processing contracts, appointments, and producer information.
• Ability to understand and apply policies, procedures, and regulatory requirements.
• Strong data entry and documentation; multitasking in a fast-paced service environment.
• Demonstrated accountability and ownership in researching customer inquiries.

Responsibilities

• Provide professional bilingual support to customers in English and Spanish.
• Research, resolve inquiries, and coordinate with appropriate teams when needed.
• Educate customers on applicable plans, policies, procedures, tools, and resources; document interactions.
• Coordinate with Broker Services on contracts, appointments, certifications, commissions and producer eligibility.
• Process Medicare contracts and appointments and review credentialing questions as required.

Skills

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Bilingual Customer Service Representative to support customers in English and Spanish. You will resolve routine and complex inquiries, educate customers on plans and resources, and document interactions in multiple systems.

Based in the Eastern or Central Time Zone, you’ll coordinate with broker services teams on contracts, appointments, and producer information to ensure a positive customer experience.