Bilingual Customer Support Specialist (English/Spanish)

MCI; Mississippi; Remote; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Paid Training

Casual Dress Code

Job summary

MCI Careers is seeking customer service representatives in Mississippi. The ideal candidates will provide exceptional customer service while resolving issues and answering inquiries in both English and Spanish. Responsibilities include handling calls, documenting claims, and utilizing resources to solve problems. This position offers benefits such as paid time off, health insurance, incentives, and opportunities for career growth in a team-oriented environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Handle inbound and outbound contacts courteously and professionally.
• Ensure first call resolution through problem solving.
• Accurately document and process customer claims in appropriate systems.
• Utilize knowledge base to answer customer questions accurately.

Skills

Fluent in English and Spanish

Excellent organizational skills

Interpersonal skills

Conflict resolution

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking customer service representatives in Mississippi. The ideal candidates will provide exceptional customer service while resolving issues and answering inquiries in both English and Spanish. Responsibilities include handling calls, documenting claims, and utilizing resources to solve problems. This position offers benefits such as paid time off, health insurance, incentives, and opportunities for career growth in a team-oriented environment.