Bilingual Customer Care Specialist (EN/ES)

MCI; North Carolina; Remote; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Paid Training

Job summary

MCI Careers is seeking candidates for a customer service position primarily supporting technical support and sales interactions. Ideal applicants are motivated and bilingual in English and Spanish, with excellent communication and organizational skills. Responsibilities include handling customer inquiries, problem solving, and documentation. This role offers competitive compensation, benefits, and opportunities for career advancement, in a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Ensure first call resolution through effective problem solving.
• Accurately document and process customer claims.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong communication skills

Customer service orientation

Conflict resolution skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is seeking candidates for a customer service position primarily supporting technical support and sales interactions. Ideal applicants are motivated and bilingual in English and Spanish, with excellent communication and organizational skills. Responsibilities include handling customer inquiries, problem solving, and documentation. This role offers competitive compensation, benefits, and opportunities for career advancement, in a supportive work environment.