Bilingual Customer Support Specialist (English/Spanish)

InteLogix; El Paso (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in El Paso, TX, is hiring for a customer service role focused on helping customers with SNAP EBT transactions. If you enjoy problem solving and talking to people across the country, this is the job for you.

You will provide timely, friendly service, document interactions, and work with other departments to resolve issues. The position requires bilingual English/Spanish, a high school diploma, and a flexible schedule including weekends.

Qualifications

• High school diploma or equivalent required.
• Fluency in English and Spanish is essential.
• Excellent communication and problem-solving abilities.

Responsibilities

• Provide information about SNAP EBT transactions to customers.
• Deliver exceptional customer service by addressing inquiries and guiding solutions.
• Document customer interactions thoroughly across platforms and tools.
• Collaborate with other departments to resolve issues and escalate complex problems as needed.
• Strive to exceed customer satisfaction metrics and identify process improvements.
• Adapt to weekend and holiday hours as needed.

Skills

Bilingual English/Spanish

Customer service orientation

Communication skills

Education

High School Diploma or equivalent

Job description

InteLogix in El Paso, TX, is hiring for a customer service role focused on helping customers with SNAP EBT transactions. If you enjoy problem solving and talking to people across the country, this is the job for you.

You will provide timely, friendly service, document interactions, and work with other departments to resolve issues. The position requires bilingual English/Spanish, a high school diploma, and a flexible schedule including weekends.