Bilingual Customer Support - English & Spanish

GC Services Limited Partnership d/b/a InteLogix; El Paso (TX); Presencial; USD 14.000 - 19.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Descripción de la vacante

InteLogix is seeking an entry-level customer service professional in El Paso, TX to provide information about SNAP EBT transactions and deliver exceptional support. The role emphasizes clear communication, problem-solving, and team collaboration in a fast-paced environment.

You will handle inquiries, document interactions, and work with multiple departments to resolve issues while maintaining high service standards. Training is provided; weekend/holiday flexibility is required.

Formación

• High School Diploma or equivalent.
• Fluency in English and Spanish.
• Excellent communication and problem-solving skills.
• Ability to stay focused while handling multiple tasks.

Responsabilidades

• Provide information about SNAP EBT transactions to customers
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

Conocimientos

Bilingual English/Spanish

Customer service

Communication skills

Educación

High School Diploma or equivalent

Descripción del empleo

InteLogix is seeking an entry-level customer service professional in El Paso, TX to provide information about SNAP EBT transactions and deliver exceptional support. The role emphasizes clear communication, problem-solving, and team collaboration in a fast-paced environment.

You will handle inquiries, document interactions, and work with multiple departments to resolve issues while maintaining high service standards. Training is provided; weekend/holiday flexibility is required.