Bilingual Customer Support Specialist (English/Spanish)

001 BlueCross and BlueShield of South Carolina; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k retirement savings plan with 会社マチ

Job summary

BlueCross BlueShield of South Carolina in Columbia, SC is seeking a Customer Service Representative to respond promptly and courteously to inquiries, document interactions, and collaborate with other departments.

This full-time on-site role operates at 17 Technology Circle with hours 8:30am-5pm (Mon-Thu) and Friday meetings; a focus on quality service and problem resolution while adhering to company policies.

Qualifications

• High School Diploma or equivalent.
• Bilingual Spanish and English required.
• Excellent verbal and written communication.
• Strong customer service orientation.
• Ability to learn multiple computer systems.
• Good judgment and stress management.

Responsibilities

• Respond to inquiries via telephone, written, web, or walk-in in a timely and courteous manner.
• Accurately document inquiries.
• Initiate or process adjustments or research to resolve inquiries.
• Coordinate with other departments to resolve problems.
• Respond to priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems and needs.
• Maintain records on complaints and report to management as needed.
• Follow through on complaints until resolved or reported to management.

Skills

Spanish fluency

English fluency

Education

High School Diploma or equivalent

Job description

BlueCross BlueShield of South Carolina in Columbia, SC is seeking a Customer Service Representative to respond promptly and courteously to inquiries, document interactions, and collaborate with other departments.

This full-time on-site role operates at 17 Technology Circle with hours 8:30am-5pm (Mon-Thu) and Friday meetings; a focus on quality service and problem resolution while adhering to company policies.