Customer Service Team Lead – On-Site Operations

033 Palmetto GBA; Columbia (SC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Subsidized health plans

Dental and vision coverage

401k with company match

Life Insurance

Paid Time Off

On-site cafeterias and fitness centers

Education Assistance

Service Recognition

Discount programs

Job summary

BlueCross BlueShield of South Carolina is seeking a Supervisor to lead a customer service team at our Columbia, SC location. The role entails coaching, mentoring, scheduling, and ensuring timely, accurate responses to calls, e-mails, and inquiries.

Qualifications include a Bachelor's degree and at least 1 year in claims, customer service, or call center environments; strong communication, decision-making, and data handling skills are essential.

Qualifications

• Bachelor's degree required.
• Minimum 1 year of claims, customer service, and/or call center experience.

Responsibilities

• Recruiting and hiring, coaching and mentoring, monitoring and evaluation, and addressing disciplinary issues.
• Support staff development, training, and career growth to maintain high morale and satisfaction.
• Ensure compliance with departmental or contract standards.
• Follow procedures to meet business and customer needs.
• Supervise and motivate staff for prompt, accurate responses to calls, e-mails, and inquiries.
• Monitor calls, service levels and workload.
• Track and analyze service complaints to develop training or solutions.
• Represent department on projects and process improvements.
• Provide assistance and training to other operational areas as needed.

Skills

Communication

Decision making

Confidentiality

Education

Bachelor's degree

Bachelor's degree—Business Administration/Healthcare or related

Tools

Microsoft Office

Job description

BlueCross BlueShield of South Carolina is seeking a Supervisor to lead a customer service team at our Columbia, SC location. The role entails coaching, mentoring, scheduling, and ensuring timely, accurate responses to calls, e-mails, and inquiries.

Qualifications include a Bachelor's degree and at least 1 year in claims, customer service, or call center environments; strong communication, decision-making, and data handling skills are essential.