Bilingual Customer Service Advocate I

Blue Cross Blue Shiel; Columbia (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k plan with company match

Life Insurance

Paid Time Off (PTO)

On-site cafeterias

Job summary

BlueCross BlueShield of South Carolina is seeking a full-time on-site Customer Service Associate in Columbia, SC. You will respond to inquiries by phone, email, web, or walk-ins, document inquiries, and coordinate with other departments to resolve issues.

The role emphasizes strong communication, bilingual fluency in English and Spanish, and the ability to work with multiple computer systems while maintaining quality standards.

Qualifications

• Must be able to speak Spanish and English fluently.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Work Experience: None

Responsibilities

• Respond to inquiries via telephone, written, web, or walk-in inquiries.
• Accurately documents inquiries.
• Initiate or process adjustments or research as needed to resolve inquiries.
• Coordinate with other departments to resolve problems.
• Respond to, research and/or assist with priority inquiries and special projects as required by management.
• Provide feedback to management regarding customer problems, questions and needs.
• Maintain records on complaints and/or other customer comments and suggest changes to management.
• Follow through on complaints until resolved or report to management as needed.
• Maintain knowledge of quality work instructions and company policies.
• Assist with process improvements through changes discovered during daily operations.
• Maintain productivity, quality, and timeliness standards.
• Identify and report suspected fraudulent activities or system errors.

Skills

Bilingual English/Spanish

Communication skills

Stress management

Judgment

Customer service

Multi-system proficiency

Education

High School Diploma or equivalent

Tools

Basic computer operating skills

Job description

SummaryProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.DescriptionLocation: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 17 Technology Circle, Columbia, SC 29203. The work hours for this role are from 8:30am-5pm (Monday-Thursday) and mandatory meetings on Fridays from 7:45am-5pm.What You’ll Do:Ensure effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.Initiate or processes adjustments or performs other research as needed to resolve inquiries. Coordinate with other departments to resolve problems. Respond to, research and/or assists with priority inquiries and special projects as required by managementProvide feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for change to management. Follow through on complaints until resolved or reports to management as needed.Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintain all departmental productivity, quality, and timeliness standards.Identify and promptly report and/or refers suspected fraudulent activities and system errors to the appropriate departmentsTo Qualify For This Position, You'll Need The Following:Required Education: High School Diploma or equivalentRequired: Must be able to speak Spanish and English fluentlyRequired Work Experience: NoneRequired Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.Required Software and Other Tools: Basic computer operating skills. Standard office equipmentOur Comprehensive Benefits Package Includes The Following:We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.Subsidized health plans, dental and vision coverage401k retirement savings plan with company matchLife InsurancePaid Time Off (PTO)On-site cafeterias and fitness centers in major locationsEducation AssistanceService RecognitionNational discounts to movies, theaters, zoos, theme parks and moreWhat We Can Do for You:We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.What To Expect Next:After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.Equal Employment Opportunity StatementBlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.If you need special assistance or an accommodation while seeking employment, please email [e-mail] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information .Some states have required notifications. Here's more information .