Bilingual CSR - English/Spanish, Flexible Hours

Realm Health/Summit Alliance Financial/Reflection Glass; Dallas (TX); On-site; USD 25,000 - 30,000; Full time

Job summary

Realm Health in Dallas, TX is hiring a full-time Bilingual Customer Service Representative to join our Member Services team. The role requires delivering top-notch service in English and Spanish, resolving inquiries, and documenting interactions accurately.

You will work across phone, email, and chat, collaborate with teammates, and adapt to a fast-paced environment. The ideal candidate has at least 3 years of customer service experience, strong communication, and empathy, with flexibility for

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years of customer service experience, preferably in a fast-paced environment.
• Bilingual in English and Spanish with excellent written and verbal communication.

Responsibilities

• Deliver outstanding customer service to members in English and Spanish.
• Respond to inquiries and resolve issues across phone, email, and chat.
• Document member interactions and maintain records in the system.
• Collaborate with the Member Services team to support members.

Skills

Bilingual English/Spanish

Customer service

Critical thinking

Empathy

Education

High school diploma

Tools

CRM software

Windows/MS Office

Job description

Realm Health in Dallas, TX is hiring a full-time Bilingual Customer Service Representative to join our Member Services team. The role requires delivering top-notch service in English and Spanish, resolving inquiries, and documenting interactions accurately.

You will work across phone, email, and chat, collaborate with teammates, and adapt to a fast-paced environment. The ideal candidate has at least 3 years of customer service experience, strong communication, and empathy, with flexibility for