Bilingual Customer Support Specialist

Promenade; United States; Remote; USD 22,041 - 27,552; Full time

Benefits offered by this job

Competitive hourly wage

Growth opportunities

Empowering work culture

Job summary

A mission-driven company is seeking a Customer Service Representative to provide exceptional support to customers and floral partners. This role involves diagnosing issues, advocating for users, and significantly improving the customer experience. Ideal candidates possess excellent communication skills, a knack for building relationships, and experience in a customer-facing role. Join this empowering team dedicated to supporting local businesses and be part of an exciting growth journey in a fast-paced environment.

Qualifications

• Natural knack for connecting with people and building relationships.
• Previous experience in a customer-facing role (retail or service industry).
• Able to communicate effectively both in writing and over the phone.

Responsibilities

• Provide friendly and efficient Tier 1 support to customers and floral partners via phone and email.
• Listen to customer inquiries, diagnose issues, and offer helpful solutions.
• Identify and elevate complex technical issues to the engineering team.

Skills

Empathy

Communication

Tech-savviness

Customer service experience

Problem-solving

Bilingual (Spanish)

Tools

Salesforce

Job description

A mission-driven company is seeking a Customer Service Representative to provide exceptional support to customers and floral partners. This role involves diagnosing issues, advocating for users, and significantly improving the customer experience. Ideal candidates possess excellent communication skills, a knack for building relationships, and experience in a customer-facing role. Join this empowering team dedicated to supporting local businesses and be part of an exciting growth journey in a fast-paced environment.