Remote Customer Support Specialist

Remote; San Francisco (CA); Remote; USD 40,000 - 60,000; Full time

Job summary

BloomNation is seeking a Customer Service Representative to be the voice of the brand, providing Tier 1 support to customers and floral partners via phone and email. You will solve issues, escalate technical challenges, and advocate for users to ensure an outstanding experience.

As part of Promenade, you will help small businesses grow by maximizing their use of our platform, sharing insights to improve the support process, and becoming a product expert for customers and partners.

Qualifications

• A natural knack for connecting with people
• Passion for small businesses
• Tech-savviness; Salesforce or similar experience is a plus
• Exceptional communication skills
• Grace under pressure in a fast-paced environment
• Customer service experience in a customer-facing role

Responsibilities

• Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.
• Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.
• Escalate when necessary: Accurately identify and complex technical issues to our engineering team.
• Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.
• Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.
• Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.

Skills

People person

Customer service

Tech-savviness

Communication skills

Grace under pressure

Customer service experience

Tools

Salesforce

Job description

BloomNation is seeking a Customer Service Representative to be the voice of the brand, providing Tier 1 support to customers and floral partners via phone and email. You will solve issues, escalate technical challenges, and advocate for users to ensure an outstanding experience.

As part of Promenade, you will help small businesses grow by maximizing their use of our platform, sharing insights to improve the support process, and becoming a product expert for customers and partners.