Bilingual Customer Service Associate — Orders & Support

EXP Group; McAllen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

A multinational group of specialized companies is looking for a motivated bilingual Customer Service Associate to join their Texas team. This role involves serving as the primary contact for customer inquiries, processing orders, and coordinating with various departments to resolve issues. Candidates should possess strong communication skills, be detail-oriented, and able to thrive in a fast-paced environment, making this an exciting opportunity for professional growth.

Qualifications

• Bilingual in English and Spanish is required.
• Strong communication skills, both written and verbal.
• Organized, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Enter and track customer orders accurately and in a timely manner.
• Follow up on order status and proactively communicate updates to customers.

Skills

Bilingual in English and Spanish

Strong communication skills

Organized and detail-oriented

Ability to manage multiple priorities

Basic computer and math skills

Tools

Order management software

ERP systems

Accounting software

Job description

A multinational group of specialized companies is looking for a motivated bilingual Customer Service Associate to join their Texas team. This role involves serving as the primary contact for customer inquiries, processing orders, and coordinating with various departments to resolve issues. Candidates should possess strong communication skills, be detail-oriented, and able to thrive in a fast-paced environment, making this an exciting opportunity for professional growth.