Bilingual Customer Sales Specialist (Spanish/English)

Univista Holdings; Plano (TX); On-site; USD 33,280 - 35,360; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Univista Holdings in Plano, TX seeks a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and actively promote products. Fluency in English and Spanish is essential for communicating with a diverse customer base.

Responsibilities include handling calls, outbound follow-ups, identifying and resolving concerns, and upselling where appropriate. Requires basic computer skills and prior call center or sales experience; insurance experience is a plus.

Qualifications

• Bilingual proficiency in English and Spanish required.
• Strong verbal and written communication skills.
• Proven problem-solving abilities and attention to detail.
• Excellent organization and time management for multiple tasks.

Responsibilities

• Handle incoming calls from customers promptly and professionally.
• Make outbound calls to follow up, resolve issues, or upsell.
• Identify concerns and resolve them to ensure a positive experience.
• Use product knowledge to address inquiries and complaints.

Skills

Bilingual English/Spanish

Communication skills

Problem solving

Organization & time management

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

Univista Holdings in Plano, TX seeks a bilingual Customer Service Sales Representative to handle inquiries, resolve issues, and actively promote products. Fluency in English and Spanish is essential for communicating with a diverse customer base.

Responsibilities include handling calls, outbound follow-ups, identifying and resolving concerns, and upselling where appropriate. Requires basic computer skills and prior call center or sales experience; insurance experience is a plus.