Bilingual Customer Support Specialist (Orders)

TopBuild Corp.; Austin, Northern (TX, KY); Hybrid; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holiday and PTO

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Job summary

Service Partners in Austin, TX is seeking a bilingual Customer Service Representative to provide order support and product information to our branch customers. You will collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment.

The ideal candidate is 1–2 years in customer service, has strong communication and computer skills, and can maintain a positive, professional demeanor in a fast-paced environment. Local travel is minimal.

Qualifications

• Minimum of 1–2 years of customer service experience.
• Strong verbal and written communication skills.
• Proficient computer skills to process orders and access systems.
• Ability to maintain professionalism and positive rapport.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to support order fulfillment.
• Maintain positive rapport with customers and deliver world-class service.
• Perform basic math calculations and review dealer orders and acknowledgements.

Skills

Bilingual in English/Spanish

Customer service experience

Communication skills

Computer skills

Job description

Service Partners in Austin, TX is seeking a bilingual Customer Service Representative to provide order support and product information to our branch customers. You will collaborate with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment.

The ideal candidate is 1–2 years in customer service, has strong communication and computer skills, and can maintain a positive, professional demeanor in a fast-paced environment. Local travel is minimal.