Customer Service Representative

IBP; Fayetteville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Medical, dental, and vision coverage

Company Paid Life Insurance

IBP Foundation

Paid vacation and holidays

Employee Financial Assistance Program

Opportunities for growth and advance.

401(K) with company matching

Short- & Long-Term disability

Job summary

IBP, Custom Door & Gate, seeks a passionate Customer Service Representative in Fayetteville, NC. You will handle warranty and service calls, document requests, prepare job tickets, arrange work schedules, and manage tickets in the internal system while coordinating with national builders and customers to confirm site readiness.

The role requires 1–2 years of customer service experience, knowledge of accounting and CRM software, proficiency in Microsoft Office, and strong communication.

Qualifications

• 1-2 years of customer service experience.
• Knowledge of accounting and CRM software.
• Fluent English/Spanish language skills a plus.
• Proficient in Word, Excel, and Outlook.

Responsibilities

• Receive calls for warranty and service requests, document requests, and prepare job tickets.
• Arrange work schedules.
• Manage job work tickets with the internal system.
• Contact national builders and customers to verify the readiness of job sites.

Skills

Customer service

Multitasking

Communication

English/Spanish

Education

High School or better

Tools

CRM software

Microsoft Office

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities:

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role requirements:

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO StatementIBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities:

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role requirements:

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical demands:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits:

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short-and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO StatementIBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Qualifications

Education

Preferred

High School or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.