Customer Service Representative

Installed Building Products; Raleigh (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Company 401(K) with match

Paid vacation and holidays

Employee Financial Assistance Program

Scholarship opportunities

Growth and advancement opportunities

Job summary

Custom Door & Gate, part of the Installed Building Products family, is seeking a Customer Service Representative in Raleigh to handle warranty and service requests, coordinate scheduling, and manage tickets within our internal system. You will communicate with national builders and customers to confirm job site readiness.

The role emphasizes strong communication, bilingual ability (English/Spanish a plus), and proficiency with MS Office and CRM software to ensure accurate, timely service

Qualifications

• 1-2 years of customer service experience required.
• Knowledge of accounting and CRM software.
• Fluent English/Spanish a plus.
• Proficiency with MS Word, Excel and Outlook.

Responsibilities

• Receive calls for warranty and service requests, document and prepare job tickets.
• Arrange work schedules.
• Manage job work tickets in the internal system.
• Contact national builders and customers to verify readiness of job sites.

Skills

Customer service

CRM software

Microsoft Office

Bilingual (English/Spanish)

Communication

Multitasking

Time management

Ethics & procedures

Tools

CRM software

Word

Excel

Outlook

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role Requirements

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO Statement

IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.