Customer Service Representative

Installed Building Products; Fayetteville (NC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Company paid life insurance

401(k) with company matching

Paid vacation and holidays

Employee financial assistance program

Opportunities for growth and promotion

Job summary

Custom Door & Gate, part of the Installed Building Products family, is seeking a Customer Service Representative in Fayetteville, NC. The role handles warranty and service calls, documents requests, and prepares job tickets, while coordinating schedules and ticket flow through our internal system.

Ideal candidates have 1–2 years in customer service, familiarity with CRM and accounting software, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• 1–2 years of customer service experience.
• Knowledge of accounting and CRM software.
• Fluent English/Spanish language skills a plus.
• Knowledge of Word, Excel, and Outlook.

Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets.
• Arrange work schedules.
• Manage job work tickets with the internal system.
• Contact national builders and customers to verify readiness of job sites.

Skills

Customer service experience

CRM software

Bilingual (English/Spanish)

Microsoft Office (Word/Excel/Outlook)

Communication skills

Time management

Tools

CRM software

Accounting software

MS Office

Job description

We are seeking a passionate and dedicated Customer Service Representative to join our team!

Key Responsibilities

• Receive calls for warranty and service calls, document requests, and prepare job tickets
• Responsible for arranging work schedules
• Manage job work tickets with the internal system
• Accountable for contacting national builders and customers to verify the readiness of job sites

Role Requirements

• 1-2 years of customer service experience
• Knowledge of accounting and CRM software
• Fluent English/Spanish language skills a plus
• Knowledge of Microsoft Office products, including Word, Excel, and Outlook
• Excellent communication and interpersonal skills
• Ability to prioritize, multitask, and manage time efficiently
• Knowledge of customer service ethics, principles, and procedures

Physical Demands

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. You must be able to lift light to moderate weights and sit for extended periods to complete your computer job.

Benefits

• Competitive hourly wage
• Medical, dental, and vision coverage
• Company Paid Life Insurance
• IBP Foundation
• Scholarship opportunities
• Paid vacation and holidays
• Employee Financial Assistance Program
• Opportunities for growth and advancement.
• 401(K) with company matching
• Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Custom Door & Gate is part of the Installed Building Products (IBP) family of companies. Integrity, knowledge, and excellent customer service - these aren't just words; they represent how Custom Door & Gate does business. Whatever your needs, you can trust us to offer high-quality insulation materials and service.

Find your next career opportunity and join our team at Custom Door & Gate!

EEO Statement

IBP is an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.