Bilingual Customer Support & Sales Agent

MCI; South Dakota; Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Comprehensive Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth Opportunities

Paid Training

Casual Dress Code

Job summary

MCI Careers is looking for dedicated customer service representatives in South Dakota. This role involves handling sales interactions, technical support, and ensuring a high-level customer experience. Candidates who excel will demonstrate communication skills in both English and Spanish.

The position offers paid time off, health benefits, and opportunities for career growth. Join us for a fun, engaging work environment where your contributions are valued.

Qualifications

• Must be 18 years of age or older.
• Fluent in both English and Spanish.
• The ability to type swiftly and accurately (20+ words a minute).
• Must be highly reliable with consistent attendance.
• An aptitude for conflict resolution and negotiation.

Responsibilities

• Handle inbound and outbound contacts in a courteous manner.
• Ensure first call resolution through effective call handling.
• Accurately document and process customer claims.
• Utilize knowledge to answer customer questions accurately.
• Attend meetings and training to stay updated on changes.

Skills

Fluent in both English and Spanish

Excellent organizational skills

Strong communication skills

Customer service orientation

Problem-solving abilities

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating system

Job description

MCI Careers is looking for dedicated customer service representatives in South Dakota. This role involves handling sales interactions, technical support, and ensuring a high-level customer experience. Candidates who excel will demonstrate communication skills in both English and Spanish.

The position offers paid time off, health benefits, and opportunities for career growth. Join us for a fun, engaging work environment where your contributions are valued.