Remote Bilingual Data Breach Support Agent

MCI; South Dakota; On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Paid Training

Job summary

MCI Careers in South Dakota is seeking a Bilingual Data Breach Agent for a temporary remote position. Candidates will assist customers impacted by data breaches, improving their experience during challenging times.

The role requires fluency in English and Spanish, along with excellent communication and organizational skills. MCI offers competitive compensation and benefits, including paid time off and comprehensive healthcare coverage.

Qualifications

• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Ability to be reliable and maintain punctuality.
• Ability to assess and resolve customer issues effectively.
• Must thrive in a fast-paced environment.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Improve the customer experience.
• Escalate customer dissatisfaction to proper channels.

Skills

Customer service orientation

Fluent in both English and Spanish

Organizational skills

Communication skills

Typing speed (20+ words a minute)

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI Careers in South Dakota is seeking a Bilingual Data Breach Agent for a temporary remote position. Candidates will assist customers impacted by data breaches, improving their experience during challenging times.

The role requires fluency in English and Spanish, along with excellent communication and organizational skills. MCI offers competitive compensation and benefits, including paid time off and comprehensive healthcare coverage.