Bilingual English-Spanish Customer Service Agent - Remote

MCI; Wichita (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Career Growth

Paid Training

Job summary

MCI Careers is seeking Customer Service Representatives to support inbound customer service and technical support. This entry-level position includes paid training and opportunities for career growth.

Ideal candidates will have excellent communication skills, a high school diploma, and a reliable work ethic. Responsibilities include handling customer inquiries and providing solutions to technical issues while representing well-known brands.

Qualifications

• Must be 18 years of age or older.
• Ability to type swiftly and accurately (20+ words a minute).
• Strong team orientation and customer focus.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Listen to customers and resolve their issues.
• Accurately document and process customer claims.

Skills

Excellent communication skills

Reliability

Customer service orientation

Conflict resolution

Basic knowledge of Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

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