Customer Service Representative (Spanish/English)

Huzzle; United States; Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Fully remote

Growth opportunities

Job summary

Huzzle is seeking a versatile, professional Bilingual Customer Service Representative to join our growing team. You will be the primary point of contact for a diverse customer base, delivering seamless support in English and Spanish, whether calling or messaging from anywhere.

This independent contractor role offers remote work with international teams and opportunities to engage with SaaS, MarTech, and B2B services.

Qualifications

• Proven experience in a customer service or call center environment.
• Fluency in English and Spanish (written and verbal).
• Strong active listening skills and empathy toward customer needs.
• Ability to multitask and use multiple software applications while speaking with customers.
• Experience with CRM systems and basic computer skills.
• Remote work experience in a call center setting is preferred.

Responsibilities

• Manage inbound and outbound calls professionally in English and Spanish.
• Address inquiries, resolve complaints, and provide product/service information.
• Maintain detailed records of all customer interactions in the database.
• Escalate complex issues to appropriate departments with smooth hand-offs.
• Meet KPIs related to call quality, resolution time, and customer satisfaction.
• Collaborate with teams and navigate multiple software applications during calls.

Skills

Bilingual English/Spanish

Customer service

Active listening

Empathy

Multitasking

Tools

CRM software

Basic computer systems

Job description

About Huzzle

At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are seeking a versatile and professional Bilingual Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for our diverse customer base, providing seamless support in both English and Spanish. This is a critical position that ensures every customer, regardless of their native language, receives an exceptional experience. If you are a clear communicator who thrives in a fast-paced environment and enjoys problem-solving, we want to hear from you.

Key Responsibilities

• Manage inbound and outbound calls professionally in both English and Spanish
• Address customer inquiries, resolve complaints, and provide accurate information about products or services
• Maintain detailed and accurate records of all customer interactions within the company database
• Escalate complex issues to the appropriate department while ensuring a smooth hand-off for the customer
• Meet or exceed key performance indicators (KPIs) related to call quality, resolution time, and customer satisfaction
• Fluency in both English and Spanish (written and verbal)
• Proven experience in a customer service or call center environment
• Strong active listening skills and the ability to demonstrate empathy toward customer needs
• Proficiency with basic computer systems and CRM software
• Ability to multitask and navigate between different software applications while speaking with customers.
• Previous experience in a remote call center setting

Fully Remote: Work from anywhere with international teams

Career Growth: Join companies in SaaS, MarTech, and B2B services

Peer Community: Connect with high-performing sales professionals in our network

Ongoing Support: Receive guidance from Huzzle before and after placement