TTI Bilingual Customer Service Job Fair - Thursday, November 12th Anderson, SC

TTI Group; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

TTI Power Equipment in Anderson, SC is hosting an onsite job fair on Thursday, November 12th from 10am to 2pm. We are hiring Bilingual Customer Support Associates to work in our Customer Experience Department. Interviews and offers will be extended on site.

Starting at $17.11 per hour, the positions require a high school education, inbound-call experience, and strong written and verbal skills. Proficiency in Microsoft Word and Excel is a plus, with benefits including tuition assistance and

Qualifications

• High School Education or equivalent.
• At least 1 year in customer service or call center with inbound calls.
• Strong written and verbal skills.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Respond to consumer, service center & distributor calls about policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues for ASC or consumers while enforcing policy.
• Direct callers to parts purchase locations and repair services.
• Collaborate with internal customers on warranty claims and stock issues.
• Enter orders, provide pricing, stock availability, and order status.

Skills

Bilingual

Strong written verbal skills

Phone skills

Microsoft Word

Microsoft Excel

Education

High School Education or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

TTI Bilingual Customer Service Job Fair - Thursday, November 12th

TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, November 12th!

We are currently hiring Bilingual Customer Support Associates to work in our Customer Experience Department.

We will be doing interviews and extending offers while you are onsite at the event.

Thursday, November 12th from 10am - 2pm

Please see the following job description for the positions we are hiring for.

TTI Power Equipment has openings in its Anderson, SC office for Bilingual Customer Support Associates on 1st shift. We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays.

Starting at $17.11/hr

REQUIREMENTS:

• High School Education or equivalent.
• Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.
• Strong written and verbal skills.
• Ability to communicate well with callers using a clear understanding voice.
• Ability to professionally handle irate callers and high stress situations.
• Excellent phone skills.
• Ability to satisfy consumers and end users with minimal request for management intervention.
• Proficient with Microsoft Word and Excel, Access would be a plus.

RESPONSIBILITIES:

• Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.
• Verify and authorize warranty coverage for all callers.
• Provide helpful direction to callers dealing with warranty & non-warranty service.
• Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.
• Provide callers with location to purchase parts & receive repair service.
• Work with internal customers on warranty claims, stock issues, lost or damaged freight.
• Enter orders, provide pricing and stock availability and status of order to all customers.