TTI Bilingual Customer Service Job Fair - Thursday, November 12th

TTI Group; Anderson (SC); On-site; USD 19,000 - 28,000; Full time

Job summary

TTI Power Equipment in Anderson, SC is hosting an onsite job fair to hire Bilingual Customer Support Associates for the Customer Experience Department. 1st shift: Mon-Fri, 9:00 am–6:00 pm; weekend work required. Starting pay is $17.11/hr with comprehensive benefits.

Interviews and offers will be extended on site at the event. Applicants should have a high school diploma or equivalent and at least one year in inbound customer service or call center work, with strong written and verbal

Qualifications

• High school education or equivalent.
• At least 1 year of inbound call center/customer service experience.
• Strong written and verbal communication skills.
• Ability to handle irate callers and high-stress situations.
• Proficient with Microsoft Word and Excel; Access a plus; Weekend work required.

Responsibilities

• Respond to consumer and distributor calls regarding policies and procedures.
• Verify and authorize warranty coverage for callers.
• Provide guidance on warranty and non-warranty service.
• Resolve issues while enforcing policy.
• Provide locations to purchase parts and receive repair service.
• Enter orders, provide pricing, and stock availability to customers.
• Collaborate with internal teams on warranty claims and stock issues.

Skills

Bilingual

Call center

Written comms

Verbal comms

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Access

Job description

TTI Bilingual Customer Service Job Fair - Thursday, November 12th# TTI Power Equipment Careers## TTI Bilingual Customer Service Job Fair - Thursday, November 12thApply: Anderson, SC: Full time: Posted Yesterday: R79457**Job Description:**TTI Power Equipment will be hosting an Onsite Job Fair on Thursday, November 12th! We are currently hiring Bilingual Customer Support Associates to work in our Customer Experience Department. Please submit your application prior to the career fair to speed up the process. We will be doing interviews and extending offers while you are onsite at the event. **Location:**100 Innovation Way, Anderson SC 29621 **When:**Thursday, November 12th from 10am - 2pm Please see the following job description for the positions we are hiring for. TTI Power Equipment has openings in its Anderson, SC office for **Bilingual Customer Support Associates** on 1st shift**.** We offer competitive wages and a comprehensive benefits package -- tuition assistance, 401(k), medical/dental/vision coverage, vacation, and holidays. **Shift Hours:****1st Shift: Monday – Friday, 9:00 am – 6:00 pm** **Pay:****Starting at $17.11/hr** **REQUIREMENTS**:* High School Education or equivalent.* Minimum one year, TTI customer service, call center, or closely related field with in-bound call experience.* Strong written and verbal skills.* Ability to communicate well with callers using a clear understanding voice.* Ability to professionally handle irate callers and high stress situations.* Excellent phone skills.* Ability to satisfy consumers and end users with minimal request for management intervention.* Proficient with Microsoft Word and Excel, Access would be a plus.* Weekend work required. **RESPONSIBILITIES:*** Respond accurately to consumer, service center & distributor calls regarding the company's policies and procedures.* Verify and authorize warranty coverage for all callers.* Provide helpful direction to callers dealing with warranty & non-warranty service.* Resolve issues for ASC or consumers while maintaining a flexible approach to enforcing policy.* Provide callers with location to purchase parts & receive repair service.* Work with internal customers on warranty claims, stock issues, lost or damaged freight.* Enter orders, provide pricing and stock availability and status of order to all customers.* Other duties as assigned.