Customer Success Rep I - AZ/NJ/OH/FL

4over; United States; A distancia; USD 25.000 - 26.000; Jornada completa

Descripción de la vacante

4over, a remote-friendly employer in the United States, is seeking a Customer Success Representative to deliver top-tier support and guidance to customers. You’ll handle inquiries by phone or virtual chat, educate users about products, and strive to exceed expectations with empathy and clear communication.

Ideal candidates are bilingual in English and Spanish, possess strong time management and teamwork skills, and have experience in customer service.

Formación

• High School Diploma (or GED) required.
• Previous experience in customer service roles.
• Demonstrated history of stable employment.
• Bilingual in English and Spanish highly desirable.
• Experience in printing or wide format production preferred.

Responsabilidades

• Educate and assist customers on products and services.
• Resolve customer concerns via phone, chat, or a combination of both.
• Record and notation of each customer interaction to keep accounts updated.
• Be a knowledgeable point of contact for new and existing customers.
• Handle complex requests with patience, professionalism, and empathy.
• Attend department/company meetings.

Conocimientos

Communication

Time management

Self-motivation

Team collaboration

Tech proficiency

Educación

High School Diploma

Herramientas

Office 365

Descripción del empleo

Remote US

Salary Range:$18.00 To $19.00 Hourly

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees.

Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team!

We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking.

Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable.

Summary

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience.

Schedule

1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM – 5:30 PM, or similar.

Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate.

Compensation commensurate with experience.

Essential Duties and Responsibilities

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Handle complex requests with patience, professionalism, and empathy
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
• Complete and process all required tasks
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Attend all department/company meetings
• Other duties as assigned

For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description.

Education, Licenses, Certifications, Experiences

• High School Diploma or equivalent (GED) – required
• Previous experience in customer service roles
• Demonstrated history of stable employment
• Bilingual in English and Spanish is highly desirable.
• Experience in printing or wide format production – preferred

Critical Knowledge, Skills, and Abilities Requirements

• Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards.
• Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance.
• Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge.
• Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home.
• Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced.
• Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale.