Bilingual Customer Success Specialist

Sherwin-Williams Co.; Dacula (GA); On-site; USD 19,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist both wholesale and retail customers by identifying needs, answering questions, and recommending suitable products.

The role emphasizes resolving customer concerns, maintaining product quality and displays, and achieving store sales goals. Responsibilities include handling transactions, stocking and merchandising, loading deliveries, and staying informed about product options to drive customer satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist in deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

English proficiency

Spanish proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is seeking a Customer Service Specialist to assist both wholesale and retail customers by identifying needs, answering questions, and recommending suitable products.

The role emphasizes resolving customer concerns, maintaining product quality and displays, and achieving store sales goals. Responsibilities include handling transactions, stocking and merchandising, loading deliveries, and staying informed about product options to drive customer satisfaction.