Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Ashburn (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while maintaining high product quality and store presentation.

This role also involves staying up-to-date with product features, assisting with deliveries as needed, and meeting store sales goals.

Qualifications

• Must be able to read, write, comprehend and communicate in English and Spanish.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Attention to customer needs and ability to upsell products and services.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with store policies.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.

Skills

English

Spanish

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking Customer Service Specialists to assist wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions. You will resolve concerns promptly and strive for maximum customer satisfaction while maintaining high product quality and store presentation.

This role also involves staying up-to-date with product features, assisting with deliveries as needed, and meeting store sales goals.