Bilingual Customer Success & Sales Support Rep

SRS Distribution; Salt Lake City (UT); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off (vacation, sick, holiday

Medical/dental/vision

Job summary

SRS Building Products in Salt Lake City, UT seeks a Customer Service Representative to ensure top-notch customer satisfaction through proactive service, bilingual English/Spanish support, and effective sales assistance. You will interact with walk-in customers, coordinate with sales, drivers, and warehouse teams, and process orders using ERP/CRM systems.

Ideal candidates have 1–2 years of customer service experience, strong communication, and a positive attitude aligned with our culture.

Qualifications

• Proven customer service and phone handling experience with active listening skills.
• Familiarity with CRM systems and ERP platforms for order entry and cash transactions.
• Strong interpersonal skills with a team-oriented, safety-conscious mindset.
• Demonstrated ability to support sales and identify new opportunities.
• Positive, motivated attitude aligned with the “Make Money and Have Fun” culture.
• Valid driver’s license, clean driving record, and reliable transportation.
• Authorized to work in the U.S. without sponsorship.
• Able to pass background checks and drug screening.
• Bilingual (English/Spanish) preferred
• Intermediate ERP system skills for transaction management
• Experience in B2B relationship management within building materials distribution

Responsibilities

• Delivers outstanding service by handling inquiries and complaints via phone, email, and in-person.
• Provides product information, resolves issues efficiently, and maintains accurate customer records.
• Engages walk-in customers with exceptional counter sales support and collaborates with sales, drivers, and warehouse teams to ensure timely order fulfillment.
• Manages phone inquiries professionally, processes transactions in the ERP system, and contributes to sales growth by identifying new opportunities.
• Upholds company values, ensures compliance, and uses bilingual (English/Spanish) skills to enhance customer experience and expand reach.

Skills

Customer service

Phone handling

CRM systems

ERP platforms

Bilingual English/Spanish

Interpersonal skills

Sales support

Active listening

Team collaboration

Driver's license

Education

High school diploma or equivalent

Associate's or bachelor's degree in communications or business management

Tools

CRM systems

ERP systems

Job description

SRS Building Products in Salt Lake City, UT seeks a Customer Service Representative to ensure top-notch customer satisfaction through proactive service, bilingual English/Spanish support, and effective sales assistance. You will interact with walk-in customers, coordinate with sales, drivers, and warehouse teams, and process orders using ERP/CRM systems.

Ideal candidates have 1–2 years of customer service experience, strong communication, and a positive attitude aligned with our culture.