Customer Success Rep I - AZ/NJ/OH/FL

4 Over llc; Ohio; Sur place; USD 25 000 - 26 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life/AD&D Insurance

401(k) Retirement Plan

Paid Holidays & PTO

Résumé du poste

4over is seeking a Customer Success Representative to deliver top-tier support in a fast-paced contact center. You will assist customers by phone and chat, educate them about products, and strive to resolve issues with patience and professionalism.

This role emphasizes strong communication, teamwork, and the ability to help others in a collaborative environment. Bilingual English and Spanish is highly desirable, and basic Office 365 knowledge plus a 40+ WPM typing speed are important for success.

Qualifications

• High School Diploma or equivalent (GED) – required.
• Previous experience in customer service roles.
• Bilingual in English and Spanish is highly desirable.

Responsabilités

• Educate and assist customer base on company website, products, and services.
• Resolve customer concerns via phone, chat, or a combination of both.
• Provide customer feedback to inform product and resource development.
• Accurately note and record each customer interaction to ensure accounts are updated.
• Be a knowledgeable point of contact for new and existing customers.
• Review and resolve situations in a timely manner by identifying customer concerns.
• Demonstrate urgency and dedication to exceed customer expectations and earn loyalty.

Connaissances

Customer service

Bilingual EN/ES

Communication

Typing 40 WPM

Time management

Team collaboration

Office 365

Formation

High School Diploma

Outils

Office 365

Description du poste

At 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees.

Then you might be the next superstar on our Customer Success team!

We’re looking for a Customer Success Representative (CSR) who thrives on delivering top‑notch service and building real connections with customers. Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high‑performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable.

Summary

The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow‑up, and a commitment to creating a positive and professional customer experience.

Schedule: 1st shift, Monday‑Friday, eight or more hours per day, five days per week based on business needs. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate.

Responsibilities

• Educate and assist customer base on company website, products, and services
• Resolve customer concerns in a quality‑oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
• Provide customer feedback to department for new product and resource development
• Accurately notate and record each customer interaction to ensure all accounts are updated
• Be a knowledgeable point of contact for both new and existing customers
• Review and resolve situations in a timely manner by identifying customer concerns
• Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
• Regularly perform general housekeeping duties in your work area(s)
• Adhere to all safety policies and protocols and maintain a safe working environment
• Self‑Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high‑quality work with minimal supervision. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Ability to read and understand corporate policies, job‑related documents, and written/verbal instructions in English to ensure effective and compliant job performance.
• Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge.
• Time Management: Self‑discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home.
• Being adaptable to rapidly changing situations or project pivots without the support of in‑person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced.
• Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale.

Qualifications

• High School Diploma or equivalent (GED) – required
• Previous experience in customer service roles
• Bilingual in English and Spanish is highly desirable.

What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Benefits

• Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
• 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
• Coverage will be effective on the 1st of the month following 1 month of continuous regular full‑time employment

401(k) Retirement Plan

• Semi‑annual open enrollment (January 1st and July 1st)
• Immediate Vesting

Holidays and PTO

• 9 Paid Holidays
• Accumulating PTO to be used after 90‑days of continuous and active full‑time service

It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.