Bilingual Customer Specialist (Spanish & English)

The Sherwin-Williams Company; Houston (TX); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions at Store #7362 in Houston, TX. You will handle sales transactions, maintain product displays, and ensure customer satisfaction while meeting sales goals.

Bilingual English/Spanish abilities are required, with willingness to adapt to heavy customer flow. This role involves handling deliveries, inventory, and tinting/mixing products to customer

Qualifications

• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer service

Sales-oriented

Bilingual English/Spanish

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend solutions at Store #7362 in Houston, TX. You will handle sales transactions, maintain product displays, and ensure customer satisfaction while meeting sales goals.

Bilingual English/Spanish abilities are required, with willingness to adapt to heavy customer flow. This role involves handling deliveries, inventory, and tinting/mixing products to customer