Bilingual Customer Service & Sales Specialist

The Sherwin-Williams Company; Villa Rica (GA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, understand their needs, and recommend Sherwin-Williams solutions. You will resolve issues promptly while maintaining product quality and store standards, aiming to exceed sales goals and ensure top-notch customer service.

The role requires English and Spanish proficiency, a valid driver's license, and the ability to lift up to 50 lbs frequently.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have a 'meets expectations' rating (3) on the latest appraisal.
• Internal to Sherwin-Williams, must have completed required HR Cloud eLearning courses.

Responsibilities

• Assist customers and determine their needs.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Resolve customer concerns promptly to ensure satisfaction.
• Maintain high product quality and visual standards in-store.
• Aim to meet the store's sales goals and drive customer service excellence.

Skills

Customer service

Bilingual English/Spanish

Communication

Sales focus

Education

High School diploma or GED

Tools

Driver's License

Tinting equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, understand their needs, and recommend Sherwin-Williams solutions. You will resolve issues promptly while maintaining product quality and store standards, aiming to exceed sales goals and ensure top-notch customer service.

The role requires English and Spanish proficiency, a valid driver's license, and the ability to lift up to 50 lbs frequently.