Paint & Customer Solutions Specialist

The Sherwin-Williams Company; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company in Houston, TX is seeking a Customer Service Specialist to assist customers in-store and over the phone, understand needs, and recommend products to meet goals. You will process sales transactions, maintain product knowledge, stock shelves, tint and mix products, and support displays and deliveries to ensure top customer satisfaction and repeat business.

Ideal candidates are fluent in English and Spanish, able to lift supplies, and committed to safe, accurate store

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be able to read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work evenings and weekends
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual English/Spanish

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Houston, TX is seeking a Customer Service Specialist to assist customers in-store and over the phone, understand needs, and recommend products to meet goals. You will process sales transactions, maintain product knowledge, stock shelves, tint and mix products, and support displays and deliveries to ensure top customer satisfaction and repeat business.

Ideal candidates are fluent in English and Spanish, able to lift supplies, and committed to safe, accurate store