Bilingual Customer Service Specialist (Spanish/English)

Sherwin-Williams Co.; Houston (TX); On-site; USD 19,000 - 33,000; Full time

Job summary

Sherwin-Williams in Houston seeks Customer Service Specialists to assist wholesale and retail customers, recommending products and solutions while maintaining high store standards. You will resolve concerns promptly and support sales targets in a fast-paced environment.

The role requires English and Spanish proficiency, ability to lift up to 70 lbs, and flexible hours including evenings and weekends. Training and benefits are provided by the employer.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends, with or without accommodation.
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in accordance with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

POS system

Job description

Sherwin-Williams in Houston seeks Customer Service Specialists to assist wholesale and retail customers, recommending products and solutions while maintaining high store standards. You will resolve concerns promptly and support sales targets in a fast-paced environment.

The role requires English and Spanish proficiency, ability to lift up to 70 lbs, and flexible hours including evenings and weekends. Training and benefits are provided by the employer.