Bilingual Paint & Customer Service Specialist - Houston Area

The Sherwin-Williams Company; Houston (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers choose the right products and solutions, while delivering exceptional service.

You will resolve concerns, stay updated on product features, assist with sales goals, and maintain high store standards. This role emphasizes product knowledge, bilingual communication, and teamwork across store and delivery operations.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work without sponsorship.
• Must be able to read, write, comprehend, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products
• Process sales transactions accurately and consistent with policies and procedures
• Maintain in-stock and presentable condition assigned areas
• Assist in deliveries as needed
• Suggest ways to improve sales

Skills

English language proficiency

Spanish language proficiency

Customer service

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers choose the right products and solutions, while delivering exceptional service.

You will resolve concerns, stay updated on product features, assist with sales goals, and maintain high store standards. This role emphasizes product knowledge, bilingual communication, and teamwork across store and delivery operations.