Bilingual Customer Solutions Specialist | Spanish & English

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The Restaurant Store, part of Clark Associates, Inc., seeks a bilingual Customer Solutions Specialist to serve Spanish and English speaking customers and support order status inquiries. This hybrid role centers on loyalty, hospitality, and shopping assistance for foodservice professionals worldwide.

Responsibilities include handling inquiries via phone, email, and chat, offering strategic bilingual solutions, and collaborating with teams to keep customers informed and satisfied.

Qualifications

• Bilingual Spanish/English required.
• Strong customer service and communication skills.
• Ability to handle inquiries via phone, email and chat.

Responsibilities

• Interact with Spanish and English speaking customers about orders via phone, email and chat.
• Provide friendly, efficient and accurate solutions to foster loyalty and sales.
• Analyze issues, investigate problems, and offer strategic bilingual solutions.
• Keep customers informed on order status with up-to-date information.
• Guide customers through the website and provide online shopping assistance.

Skills

Bilingual EN/ES

Customer service

Communication

Job description

The Restaurant Store, part of Clark Associates, Inc., seeks a bilingual Customer Solutions Specialist to serve Spanish and English speaking customers and support order status inquiries. This hybrid role centers on loyalty, hospitality, and shopping assistance for foodservice professionals worldwide.

Responsibilities include handling inquiries via phone, email, and chat, offering strategic bilingual solutions, and collaborating with teams to keep customers informed and satisfied.