Bilingual Customer & Dealer Experience Specialist

Saladmaster; Fort Worth (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Saladmaster in the United States seeks a bilingual Customer/Dealer Services Specialist to support English and Spanish speaking customers and dealer partners. You will handle inquiries, order processing, returns, warranties, and shipping while ensuring a high level of service and accurate records.

In this full-time role, you collaborate with cross-functional teams, resolve escalations with professionalism, and look for process improvements to enhance the customer and dealer experience.

Qualifications

• Fluent in English and Spanish (written and verbal).
• 2–5 years of customer service, dealer support, or related experience.
• Experience supporting B2B dealer or distributor networks preferred.
• High School Diploma or equivalent required.

Responsibilities

• Provide a positive customer and dealer experience with every interaction.
• Receive, research and respond to inquiries regarding products, orders, warranties, service issues, and lead inquiries.
• Build strong relationships with customers and dealers by delivering timely, professional, and solution-oriented support.
• Serve as a liaison between customers, dealers, and internal departments to ensure issues are resolved.
• Enter customer and dealer orders for products, replacement parts, and accessories accurately and timely.
• Process returns and refunds as necessary and maintain accurate records.
• Capture and maintain warranty information and process warranty claims and exchanges.
• Track orders and provide updates on status, shipping timelines and deliveries.
• Resolve escalations professionally and escalate complex issues when needed.
• Participate in system improvements and assist with special projects.

Skills

Bilingual English/Spanish

Customer service

Communication

Problem-solving

Time management

Education

High School Diploma

Tools

CRM systems

Microsoft Office

Email software

Job description

Saladmaster in the United States seeks a bilingual Customer/Dealer Services Specialist to support English and Spanish speaking customers and dealer partners. You will handle inquiries, order processing, returns, warranties, and shipping while ensuring a high level of service and accurate records.

In this full-time role, you collaborate with cross-functional teams, resolve escalations with professionalism, and look for process improvements to enhance the customer and dealer experience.