Bilingual Customer Service Associate — Orders & Solutions

EXP Group; McAllen (TX); On-site; USD 17,908 - 19,286; Full time

Job summary

A multinational group of specialized companies in Texas seeks a motivated bilingual Customer Service Associate to join their team. This on-site role entails serving as the primary contact for customer inquiries, entering and tracking orders, and resolving discrepancies. Ideal candidates will be bilingual in English and Spanish, possess strong communication skills, and be detail-oriented. The position offers competitive hourly pay ranging from $13 to $14. Join our team to make a significant impact in an operational-driven environment.

Qualifications

• Must be bilingual in English and Spanish.
• Excellent written and verbal communication skills are essential.
• Strong organizational skills with the ability to handle multiple tasks.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Enter and track customer orders accurately.
• Proactively communicate updates to customers regarding their orders.
• Research and resolve discrepancies in coordination with teams.
• Document customer complaints accurately for records.

Skills

Bilingual in English and Spanish

Strong communication skills

Organized and detail-oriented

Tools

Order management software

ERP software

Accounting software

Job description

A multinational group of specialized companies in Texas seeks a motivated bilingual Customer Service Associate to join their team. This on-site role entails serving as the primary contact for customer inquiries, entering and tracking orders, and resolving discrepancies. Ideal candidates will be bilingual in English and Spanish, possess strong communication skills, and be detail-oriented. The position offers competitive hourly pay ranging from $13 to $14. Join our team to make a significant impact in an operational-driven environment.