Bilingual Customer Solutions Representative (Spanish) - Hybrid

Clark Associates, Inc.; Lancaster (Lancaster County); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The Restaurant Store, part of Clark Associates, Inc., seeks a bilingual Customer Solutions Specialist to serve Spanish and English speaking customers and support order status inquiries. This hybrid role centers on loyalty, hospitality, and shopping assistance for foodservice professionals worldwide.

Responsibilities include handling inquiries via phone, email, and chat, offering strategic bilingual solutions, and collaborating with teams to keep customers informed and satisfied.

Qualifications

• Bilingual Spanish/English required.
• Strong customer service and communication skills.
• Ability to handle inquiries via phone, email and chat.

Responsibilities

• Interact with Spanish and English speaking customers about orders via phone, email and chat.
• Provide friendly, efficient and accurate solutions to foster loyalty and sales.
• Analyze issues, investigate problems, and offer strategic bilingual solutions.
• Keep customers informed on order status with up-to-date information.
• Guide customers through the website and provide online shopping assistance.

Skills

Bilingual EN/ES

Customer service

Communication

Job description

Job Summary

Join one of Pennsylvania’s fastest-growing companies today! The Restaurant Store is looking for candidates who excel in both Spanish and English communication and have a strong commitment in providing hospitality to join our growing company as Customer Solutions Specialists. This role focuses on fostering customer loyalty and is a key part of growing our business while serving the purchasing needs of foodservice professionals worldwide.

Responsibilities

As a Bilingual Customer Service Representative, you will:

• Communicate with Spanish and English speaking customers through phone, email and chat about their order status and available products
• Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
• Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
• Ensure that customers always have the most complete and up-to-date information about the status of their orders
• Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
• Foster a team-oriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
• Be willing to remain flexible and adapt to change as we continue to grow as a company
• Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
• Learn about the foodservice industry and the products that we sell
• Guide customers through the website, while providing online shopping assistance and product help
• Can work a 9:30 AM - 6:00 PM scheduleand be in our Lancaster, PA office 2 days per week as part of our hybrid schedule