Customer Service Representative

Bennetts Company; Town of Weston (WI); In loco; USD 36.000 - 52.000; Tempo pieno

Descrizione del lavoro

Bennetts Company is seeking a Bilingual Multi-Location Customer Service Specialist to support multiple locations in Wisconsin. The role focuses on answering inquiries, resolving issues, and maintaining product knowledge to uphold brand standards.

The ideal candidate will be fluent in English and another language, with strong communication skills and a customer-focused mindset to drive positive customer experiences across locations.

Competenze

• Fluent in English and at least one additional language.
• Customer-focused mindset with strong communication skills.
• Ability to work effectively with teams to improve processes and outcomes.
• Detail-oriented with knowledge of products and services.

Mansioni

• Answer customer inquiries and resolve questions, issues, and product/service challenges.
• Ensure high customer satisfaction through accurate, helpful communication.
• Maintain strong knowledge of products, services, and store offerings.

Conoscenze

Bilingual

Customer service

Communication

Team collaboration

Problem solving

Descrizione del lavoro

Bilingual Multi-Location Customer Service Specialist

Key Responsibilities

• Answer customer inquiries and resolve questions, issues, and product/service challenges.
• Ensure high customer satisfaction through accurate, helpful communication.
• Maintain strong knowledge of products, services, and store offerings.
• Collaborate with internal teams to improve service delivery and customer experience.
• Support consistent brand standards and professionalism across multiple locations.

Qualifications & Skills

• Proficiency in English and at least one additional language to serve a diverse customer base.
• Customer-focused mindset with strong problem-solving and communication skills.
• Ability to work effectively with teams to improve processes and outcomes.
• Detail-oriented approach and commitment to maintaining product/service knowledge.