Bilingual Customer Service Team Lead — On‑Site, Growth Path

Uline; Racine (WI); On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Bonuses

Paid holidays

Tuition assistance

Job summary

Uline is seeking a Bilingual Customer Service Team Lead at the Kenosha branch to coach and develop bilingual representatives, ensuring top‑tier customer interactions. You will review contacts, provide coaching, and relay process improvements to boost efficiency and satisfaction.

Minimum requirements include a high school diploma, 3+ years in customer service, and 2+ years in leadership, with fluency in English and Spanish. On‑site duties include training and daily coaching at the branch.

Qualifications

• High School diploma or equivalent required. Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years of experience in a leadership / supervisory role preferred.
• Bilingual (English / Spanish) - Fluent in both verbal and written forms.
• Effective communication skills.

Responsibilities

• Coach and develop Bilingual Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
• Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
• Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
• Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
• Handle escalated customer issues and provide weekly support for customer interactions.

Skills

Bilingual EN/ES

Leadership

Customer Service

Communication

Education

High School diploma

Bachelor’s degree preferred

Job description

Uline is seeking a Bilingual Customer Service Team Lead at the Kenosha branch to coach and develop bilingual representatives, ensuring top‑tier customer interactions. You will review contacts, provide coaching, and relay process improvements to boost efficiency and satisfaction.

Minimum requirements include a high school diploma, 3+ years in customer service, and 2+ years in leadership, with fluency in English and Spanish. On‑site duties include training and daily coaching at the branch.