Bilingual Customer Service Rep — On-Site Growth

Uline; Pleasant Prairie (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Bonus programs

Paid holidays and PTO

Tuition assistance

Cafe on-site

Job summary

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative at the Kenosha, WI branch. You’ll process orders, answer questions, and help customers navigate online ordering while delivering legendary service.

This on-site role offers 24/7 operation with various full-time shifts, training, and growth opportunities. Candidates should have a high school diploma, strong communication skills, and be fluent in English and Spanish.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Strong problem-solving, listening and communication skills.
• Bilingual English/Spanish with fluent verbal and written skills.
• Prior customer service experience is a plus; training provided.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Bilingual English/Spanish

Problem solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Uline, a family-owned leader in shipping and packaging, is hiring a Bilingual Customer Service Representative at the Kenosha, WI branch. You’ll process orders, answer questions, and help customers navigate online ordering while delivering legendary service.

This on-site role offers 24/7 operation with various full-time shifts, training, and growth opportunities. Candidates should have a high school diploma, strong communication skills, and be fluent in English and Spanish.