Bilingual Customer Service Associate — Growth & Training

Uline Inc.; Kenosha (WI); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Bonuses

Paid time off

Tuition assistance

Job summary

Uline in Kenosha is seeking a bilingual Customer Service Representative to handle orders, answer product and shipping questions, and build strong customer relationships on phone, email, and chat.

The role requires fluency in English and Spanish, with on-site shifts at the Kenosha branch. Training is provided to develop product knowledge and problem-solving skills for delivering legendary service.

Qualifications

• High school diploma or equivalent. Bachelor’s degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but we will train you.
• Bilingual (English / Spanish) - fluent in both verbal and written forms.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Problem-solving

Communication

Bilingual English/Spanish

Education

High school diploma

Bachelor’s degree preferred

Job description

Uline in Kenosha is seeking a bilingual Customer Service Representative to handle orders, answer product and shipping questions, and build strong customer relationships on phone, email, and chat.

The role requires fluency in English and Spanish, with on-site shifts at the Kenosha branch. Training is provided to develop product knowledge and problem-solving skills for delivering legendary service.