Bilingual Customer Service Team Lead – Growth & Coaching

Uline; Waukegan (IL); Presencial; USD 45 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance coverage

401(k) with 6% employer match

Paid holidays & generous PTO

Tuition Assistance Program

On-site fitness center

Walking paths

Modern facilities

Resumo da oferta

Uline is seeking a Bilingual Customer Service Team Lead at the Kenosha, WI branch to coach representatives, improve service quality, and drive customer satisfaction on-site. The role emphasizes leadership, training, and performance coaching with a strong focus on English/Spanish communication.

Compensation starts from $33 to $38 per hour with substantial growth and earning potential, plus comprehensive benefits and a stable, long-term career path within Uline.

Qualificações

• High School diploma or equivalent; Bachelor’s degree preferred.
• 3+ years of customer service experience.
• 2+ years in a leadership/supervisory role preferred.
• Effective communication skills.
• Bilingual English/Spanish; fluent in written and spoken forms.

Responsabilidades

• Coach and develop bilingual CS representatives on product knowledge, policies and performance metrics.
• Review calls, emails, and other interactions to evaluate quality and provide coaching.
• Provide feedback to management on process improvements to boost efficiency and satisfaction.
• Facilitate team meetings and one-on-one coaching sessions for policy updates and training.
• Handle escalated customer issues and provide weekly support for customer interactions.

Conhecimentos

Effective communication

Bilingual English/Spanish

Formação académica

High School diploma or equivalent

Bachelor’s degree preferred

Descrição da oferta de emprego

Uline is seeking a Bilingual Customer Service Team Lead at the Kenosha, WI branch to coach representatives, improve service quality, and drive customer satisfaction on-site. The role emphasizes leadership, training, and performance coaching with a strong focus on English/Spanish communication.

Compensation starts from $33 to $38 per hour with substantial growth and earning potential, plus comprehensive benefits and a stable, long-term career path within Uline.