Bilingual Customer Service Specialist - Spanish (Multi-Location)

Sherwin-Williams Co.; Skokie (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health benefits

FSAs

Paid time off

Job summary

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. The role emphasizes resolving concerns, maintaining product standards, and supporting store sales goals.

The position is full-time at Store #3161 in Skokie, IL, with 20% cross-location work at Niles Store 3410. Pay is $19.75 per hour, with benefits including health coverage and generous time off.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours including evenings and weekends.
• If internal to Sherwin-Williams, must have a >= meets expectations rating on latest performance appraisal.
• If internal to Sherwin-Williams, must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries as needed.
• Maintain in-stock and presentable condition in assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

English proficiency

Spanish proficiency

Driver's license

Lift 70 lbs

Evenings/weekends availability

Age 18+

Education

High School diploma or GED

Job description

Sherwin-Williams Co. is hiring a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products. The role emphasizes resolving concerns, maintaining product standards, and supporting store sales goals.

The position is full-time at Store #3161 in Skokie, IL, with 20% cross-location work at Niles Store 3410. Pay is $19.75 per hour, with benefits including health coverage and generous time off.