Bilingual Customer Service Specialist (English/Spanish)

Sherwin-Williams; Northbrook (IL); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Health benefits

Generous time away from work

MySwBenefits portal access

Job summary

Sherwin-Williams in Northbrook, IL is hiring a full-time Customer Service Specialist to assist customers in-store and by phone, determine needs, present solutions, and achieve sales goals. The role requires bilingual English/Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs.

Position includes benefits eligibility, potential relocation between store #3396 locations, and a comprehensive benefits package.

Qualifications

• Must be 18 years or older.
• Authorized to work in the United States without sponsorship.
• English proficiency (reading/writing/communication).
• Spanish proficiency (reading/writing/communication).
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams rating: meets expectations (3).
• Completion of HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Bilingual English/Spanish

Customer service

Cash handling

Communication skills

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Northbrook, IL is hiring a full-time Customer Service Specialist to assist customers in-store and by phone, determine needs, present solutions, and achieve sales goals. The role requires bilingual English/Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs.

Position includes benefits eligibility, potential relocation between store #3396 locations, and a comprehensive benefits package.